Privacy Policy

1. Introduction

ANOCS Pty Ltd (ABN 66 684 574 025), trading as Alpha & Omega Cleaning Supplies ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit anocs.com.au or interact with our services.

This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect information you provide directly when you:

• Create an account or sign in: email address, authentication tokens, profile details (name, company, phone if provided).
• Place an order:billing & shipping addresses, order line items, payment metadata (payment card data is processed by Stripe — see §4 below — and is not stored on our servers).
• Submit an enquiry, repair request, or rental enquiry: contact details, message body, any attachments you provide.
• Browse the site: a guest cart token (essential cookie) and standard server access logs.

3. How we use your information

We use your information to:

• Process orders and deliver products
• Respond to enquiries and provide customer support
• Operate the loyalty program (where applicable)
• Send transactional emails (order confirmations, password resets, magic-link sign-in)
• Maintain account security and prevent fraud
• Comply with legal obligations (tax records, consumer law)

We do not use your information for direct marketing without your consent, and we do not sell personal information to third parties.

4. Third-party processors

We share specific information with the following third-party services so they can perform their function on our behalf. Each processor has its own privacy policy:

• Stripe (payment processing) — receives payment card details, customer email, billing address, order metadata. Stripe is PCI-DSS compliant. stripe.com/privacy
• Supabase(database & authentication) — stores all customer profile, order, enquiry, and loyalty data. supabase.com/privacy
• Vercel (web hosting) — receives request logs, including IP addresses, for operational and security purposes. vercel.com/legal/privacy-policy
• Resend (outbound email delivery) — receives recipient email addresses, message body, attachments. resend.com/legal/privacy-policy

5. Cookies

We use only essential cookies necessary for the site to function:

• A cart token cookie that remembers items in your shopping cart between visits.
• An authentication session cookie when you sign in to your account.

We do not use analytics, advertising, or tracking cookies. Because our cookies are strictly necessary for the requested functionality, we do not require a cookie consent banner under Australian privacy law or GDPR.

6. Your rights

Under Australian privacy law and (where applicable) GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data (subject to legal record-keeping obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at info@anocs.com.au.

7. Data retention & security

We retain personal information only as long as necessary to provide the services you requested or to comply with legal obligations (typically 7 years for taxation records). Data is stored securely with our processors using industry-standard encryption in transit and at rest.

8. International transfers

Some of our processors (Stripe, Supabase, Vercel, Resend) may store or process data outside Australia, including in the United States and the European Union. Each processor maintains contractual and technical safeguards consistent with Australian Privacy Principle 8.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Material changes will be communicated via email to registered customers where reasonable.

10. Contact us

For privacy enquiries, complaints, or to exercise any of the rights above, contact:

ANOCS Pty Ltd
ABN 66 684 574 025
17/2-8 Daniel St, Wetherill Park NSW 2164, Australia
Email: info@anocs.com.au
Phone: 0410 586 770